Frequently asked questions
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
How long will it take to receive my custom item?
Custom orders take about 10 weeks to complete. Depending on the design, expedited orders may be available.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
How does this work?
Start with scheduling a consultation. We'll discuss your vision and how we plan to bring it to life. If you have questions, reach us through our 'Contact' webpage.
I want a Harari Veil, but I'm not sure what to order.
We offer consultations, where we speak one-on-one with our clients and provide them with inspiration and discuss options.
I bought my dress already, but I still want a Harari Veil.
No problem! We understand brides may have a dream dress in mind. We work with our clients to create a custom design that compliments their dress.